We’re looking for an exceptional Collections Specialist to join our Finance Team, based in our Mumbai office. Reporting to the Head of Finance - AMEA.  The successful candidate will be able to revamp and manage the collections process. As an individual contributor, the specialist will drive financial efficiency and stability through strategic improvements in AR management.

About CMR Surgical

CMR is an exciting and evolving company to be joining right now.  Our commitment to our goal of building a world-class medical devices company is underpinned by the ground-breaking innovation of our next generation of surgical robots and a diverse team of talented and supportive individuals.

We’re breaking new ground which makes working here exciting, it provides autonomy, opportunity and makes the things you do visible. Come and join us and see what you’re capable of.

Responsibilities

• Send timely collections reminders and follow up rigorously with customers on overdue AR, applying a systematic approach to dunning processes.
• Directly communicate with customers in English-speaking countries to follow up on overdue accounts receivable, ensuring clear and effective resolution of payment issues.
• Oversee the preparation and clean up of customer balances across all CMR Surgical operating countries, coordinating with local teams responsible for conducting collection calls to ensure consistent and effective collection practices.
• Design and implement a new collections process, with a focus on process improvements that optimize accounts receivable management across various regions, taking into account local challenges and tax complexities.
• Collaborate closely with regional teams to understand specific market challenges and tailor the collections strategy to local conditions, ensuring its effectiveness and adaptability.
• Serve as a business partner to regional teams, aiding in the resolution of local issues by facilitating communication and collaboration, and leveraging a deep understanding of the business model and customer base in different regions.
• Regularly engage with teams at all levels within the company to provide support and collaborate on solving regional challenges, adopting a proactive and problem-solving approach.
• Prepare and share detailed Management Information reports with Regional Heads of Finance and the Corporate Controller, highlighting collection statuses, articulating issues with overdue accounts, suggesting resolution strategies, and documenting actions taken to improve collection outcomes.
• Build and maintain a comprehensive Customer Contacts database to facilitate seamless communication with customers beyond the commercial team.

We’re a rapidly developing company and roles can change and evolve. You’ll be willing to turn your hand to anything within the Finance remit that supports the team with delivering its objectives.

About you

To be successful in this role, you’ll need to have/be:

• Likely to have approximately 7-10 years of relevant experience in collections and AR management, with a demonstrated ability to implement process improvements.
• Strong knowledge of ERP systems (SAP/Oracle NetSuite) and advanced skills in MS Excel (macros, financial modelling) and Power BI.
• Excellent communication, negotiation and collaboration skills, essential for working effectively with diverse teams to understand and address region-specific challenges.
  • Ability to directly engage with customers in English-speaking regions and manage effective follow-up on collections.
  • Experience in managing and cleaning up customer balances, with strong coordination skills to work with collection teams across different countries.
• Demonstrated ability to function as a business partner, with a keen understanding of regional value generation and the capacity to address and mitigate local challenges.
• Solid technical finance and collections skills, capable of navigating complex tax and financial issues across various regions.
• Proven ability to work independently in a dynamic, fast-paced environment, managing multiple priorities across different time zones and cultures.
• Bachelor’s degree in commerce/Accounting, or Management; an MBA or Master’s in Accounting/Finance, or equivalent is preferred.

It would be beneficial to have:

• Experience in developing training materials and conducting sessions to educate the finance team and other stakeholders on the collections process and tools.
• Familiarity with legal aspects of the collections process, including contract enforcement and dispute resolution, would be beneficial.

Why Join Us?

What We Offer

• A key role in shaping the financial operations of our company.
• The opportunity to contribute to our mission to ‘Transform Surgery, For Good’.
• A dynamic and supportive work environment in Mumbai, with significant opportunities for growth and impact.

We offer a competitive salary and a great benefits package including a bonus, non-contributory pension, private healthcare which covers pre-existing conditions, annual personal day for every employee to use however they wish and enhanced global parental leave pay.

We recognise that everyone has a life outside of work and at times we can experience things which are significant and can impact on our working lives. We’ve just launched our Global Parental Leave and Health and Wellbeing leave supporting our colleagues going through the menopause, fertility cycles or pregnancy loss and those going through gender reassignment; allowing them time to look after themselves and those close to them.  

CMR can support with travel reimbursement for in-person interviews if you need a taxi for access needs. Please just get in touch with us [email protected] if you have any questions about this, we’re happy to help.

Interested? We’d love to hear from you!